finished reading Crucial Conversations πππππ
One of the few decent books for self-development and interpersonal skills. Reading the book won't make anyone an empathetic and eloquent leader, but it does provide a framework to think about conversations that went wrong. Building safety, a shared pool of meaning, identifying crucial conversations before they happen or as they emerge... it's mostly common sense or being a decent listener, but the merit of the author is in organizing and making you focus and think about several little confounding factors.
Edited 16d ago