Jacquie's future as a designer could rest on winning the annual "Festival of Trees" competition. But coming up with the perfect design means she will have to remember what Christmas is really all about.

The restaurant is dead in more ways than one. A huge party has canceled and dashed their hopes of a big holiday tip. Surviving the shift becomes much more than side work and a deep clean, when a Karen, unhappiness with her service, goes on a spree to murder the entire staff.