A close-knit group of orphans and their father-figure, Max, try to keep their home from being shut down. Helping them out are a single mom and the elderly butler from Max's aunt's mansion, where Max grew up.

Ivy Donaldson struggles with her mom's shadow, Muriel, the Christmas darling of Icicle Falls. She is now separated from her husband Rob and tries her best with her daughter, but after a series of strange but comical events everybody gets together in unexpected but festive ways.