The Desmond - the building's pleasant sounding name hides a troubled past. The high rise has a long history of fires, murders, madness and even colonial era genocide upon the site. The towering building has stood empty for the better part of a century and even squatters dare not enter it's fortress like walls. But now Johnny Craig, the host of the popular TV paranormal investigation show 'America's Most Haunted' is planning to do a prime-time special from inside The Desmond. With no known way in, or out, Craig has contacted a group of urban explorers to help him and his film crew enter the building. But when Craig and his team set foot inside The Desmond the events that caused the building to be abandoned in the first place begin to repeat.

Joy Holbrook, is a corporate market researcher, gunning for a promotion within her firm. Just as her company's CEO is taking notice, Joy finds out her Aunt Ruby has broken her ankle and will be undergoing surgery. Despite the less than opportune timing, Joy makes her way back home to Crystal Falls, NC to be with her Aunt. Stars seem to be aligned as Joy sees her former crush, Ben Andrews, while at the hospital. At first, Joy is focused solely on helping her Aunt heal; even taking over her position as chair of the local Cookie Crawl competition. Eventually, she begins to let Ben in and remembers there's no place like home for the holidays. The pair work together on the Cookie Crawl to make the event a success.

Resort developer Madison Lane is tasked with finding a location for a new ski resort. Her boss tells her to take a trip to Christmas, Colorado, to consider the location. On her way into town, Madison has a minor fender-bender with the town’s welcome sign. Town Sheriff Gage McBride gives Madison a ride into town so she can attend her meeting with the mayor while the car is towed and repaired. Little does Madison know that the town is on a mission to convince Madison that Christmas is the best place for the new ski resort.