Like any average non-fiction book written by a journalist with no real domain expertise on the science being referenced, the book has an overall positive message and a few benign and sensible key arguments. These qualities are tainted with superficial interpretation of research, stretching the interpretation of experiments, handwaving analogies and so on.

The book will explain the techniques then tell you to use them only when you mean it. Stay curious and open minded, only when you can afford it. Listening is complex, but very doable. It’s a skill, but humans are born to do it. Okay, that’s all very fair. But now that I’m done with the book I can’t really recall much that will change my habits and practices.