Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Business analysis involves understanding how organizations function to accomplish their purposes and defining the capabilities an organization requires to provide products and services to external stakeholders. It includes the definition of organizational goals, understanding how those goals connect to specific objectives, determining the courses of action that an organization has to undertake to achieve those goals and objectives, and defining how the various organizational units and stakeholders within and outside of that organization interact. A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) contains a description of generally accepted practices in the field of business analysis. The content included in this release has been verified through reviews by practitioners, surveys of the business analysis community, and consultations with recognized experts in the field. In less than five years, the BABOK® Guide has been recognized around the world as a key tool for the practice of business analysis and become a widely-accepted standard for the profession, with over 200,000 copies downloaded from the IIBA® website. Version 2.0 represents a major advance on that standard, and will become an essential reference for business analysis professionals.

本书将与您一起寻找"什么是客户真正想要的"这一问题的答案。 本书着眼于系统设计之前的需求过程，它是整个开发过程（如何设计人们想要的产品和系统）中最有挑战性的那部分。通过对一些需求分析中的常见误区和问题的分析和讨论，从和客户沟通开始，深入研究一些可能的需求，澄清用户和开发者期望值，最终给出了能够大幅度提高项目成功几率的一些建议方法。 本书由该领域内公认的两位作者合著，搜集了他们在大大小小的公司里加起来超过60年的在工作中发现、提炼和检验之后的观点。在本书中描述的原则并不局限于软件开发，还涉及到所有需要为别人设计和制作产品的领域。这些技巧已经成功的应用于开发所有类型的产品和系统--包括计算机硬件和软件、家具、建筑和书籍等等。 本书认为，开发是把人们的期望转化成一种能够满足其期望的产品的过程。本书的讨论围绕着需求过程--在开发中人们试图发现其期望的产品--的那一部分。通过对五个关键词语"期望"、"产品"、"人们"、"试图"和"发现"的层层分析，给出了大量使用的技巧和观点。 产品开发项目可能失败的原因非常多，最糟糕的莫过于在需求过程带入的缺陷。目前已有了很多书籍来阐述避免那些缺陷的方法，而本书则是集中在需求过程的以下三个危险而又被忽视的人性视角： 1． 在所有参与者中开发一种对需求的可靠的理解。 2． 开发一种项目的团队工作期望。 3． 开发一些必要的技巧和工具以能够有效的像团队一样来定义需求。 由于这些主题或多或少有些被有关系统开发的著作所忽略，《探索需求》可以用作对你当前的任何需求过程的一个补充，而不管其是否正式。本书的很多章节都设计成独立的模块，每一个都介绍了一到几种用于提高需求技术的工具或方法。读者可以逐页阅读本书，也可以在任何时间只读那些你最需要的章节。 全书通俗易懂、层次分明，其中共有上百幅插图，便于读者深入理解，是需求分析人员的入门和提高必备指南。