In Saint-Étienne, an old forested village, a young woman unravels the mystery surrounding her father's sudden death. As strange incidents multiply around her, what she discovers is even more sinister and horrifying than anything she could have imagined.

A successful businesswoman, Mackenzie, inherits her beloved aunt's inn, and chooses to restore the hotel to its original grandeur only to sell it right before Christmas. Unbeknownst to Mackenzie, she receives some unexpected help from a team of elves headed by the cheerful Clementine, who helps Mackenzie rediscover the true meaning of Christmas.

On a late night, a young teen goes into the kitchen for a glass of milk. Upon encountering his sleepless mother, he quickly realizes things are not as they seem.